Tickets
Open, find and complete support tickets (the ERP's Tickets module).
Create a ticket#
Open a support ticket for a customer, for example during a call. Used in particular by the Receptionist profile.
| Property | Value |
|---|---|
| Identifier | ticket.create |
| Type | Write — confirmation required (reversible in the ERP) |
| Required permissions | the user's permissions in the ERP |
| Dolibarr | Available — Dolibarr 18.0 to 23.0 (latest tested version) |
| ERPNext | Not available |
| Profiles | Generic, Receptionist, support.helpdesk |
| AI assistants (MCP) | Offered if your profile and permissions allow it |
Required information : The customer and the subject of the request.
Examples :
Create a ticket for Toto Informatique: server down since this morning.
Search tickets#
Find a ticket by reference, subject or customer.
| Property | Value |
|---|---|
| Identifier | ticket.search |
| Type | Read |
| Required permissions | the user's permissions in the ERP |
| Dolibarr | Available — Dolibarr 18.0 to 23.0 (latest tested version) |
| ERPNext | Bound (read) |
| Profiles | Field technician, Generic, support.helpdesk |
| AI assistants (MCP) | Offered if your profile and permissions allow it |
Examples :
Find the ticket about the network outage at OSCIM.
Add a message to a ticket#
Add a follow-up message (reply, progress note) to an existing ticket. The message is private by default, visible internally only.
| Property | Value |
|---|---|
| Identifier | ticket.message.create |
| Type | Write — confirmation required (irreversible) |
| Required permissions | the user's permissions in the ERP |
| Dolibarr | Available — Dolibarr 18.0 to 23.0 (latest tested version) |
| ERPNext | Not available |
| Profiles | Field technician, Generic, support.helpdesk |
| AI assistants (MCP) | Offered if your profile and permissions allow it |
Examples :
Add a comment to this ticket: on my way.
Limits : A posted message cannot be removed from SpeakDo.
See also : Catalog overview · Dolibarr compatibility · ERPNext compatibility